Privacy Policy

At Pranusha Silks, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

We may collect the following information when you interact with our website or store:

Name, phone number, email address, and delivery address.

Payment information (processed securely through our payment partners).

Order history and preferences.

Device/browser details for improving your shopping experience.

2. How We Use Your Information

Your information is used only to:

Process and deliver your orders.

Send order updates, invoices, and shipping details.

Provide customer support via WhatsApp, phone, or email.

Share promotions, offers, and updates (only if you opt-in).

Improve our website, services, and product offerings.

3. Data Protection & Security

Payments are processed through secure gateways; we do not store card/UPI details.

Personal data is stored on protected servers with restricted access.

We never sell, trade, or rent your personal information to third parties.

4. Sharing of Information

We may share necessary details only with:

Trusted courier partners (for delivery).

Payment gateway providers (for secure transactions).

IT/service providers (for website hosting and maintenance).

5. Cookies & Tracking

Our website uses cookies to:

Remember your preferences.

Improve speed and shopping experience.

Track analytics (such as visitor count, popular products, etc.).

You can disable cookies in your browser settings, but this may affect some site features.

6. Your Rights

You may:

Request access to your personal data.

Ask for corrections or updates.

Opt-out of promotional communications anytime by clicking “unsubscribe” or messaging us on WhatsApp.

7. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the “Last Updated” date.